The open question is what Toyota does with a character like Artic Steve after the training. I see potential for a new Disney villain. Rest easy, I have no contact with the customers.
Toyota Canada subcontracts all the marketing, dealer rewards and such out. Toyota Canada has a cash reward program for service advisors based on a complex set of targets. One of their contractor's trick is to e-mail individual service and parts staff and hit them with a question such as: Hello, when I eject my CD from the radio it is warm. Is my CD working properly?
and there are many more.
Well one of our guys, who takes a Zoloft type med, gave the proper lame response, but also misspelled the word "thank you". He wrote "thankyou" in his e-mail response. He received a letter pointing this out and a reduced rewards score. He went fing nuts.
A typical store makes a return of 2-2.5% on gross sales. That is 20-25K on 1 MILLION and this is the sh*t that you gotta deal with these days in addition to all the other traditional problems. It just gets worse.