Topic: Enterprise tries to charge woman for car stolen AFTER she had returned it!

[tooscoops]

oh yeah, no problem! we'll all have different opinions on things.

but.. she didn't follow the instructions. on the drop off box it said she is still responsible... she is saying she isn't. direct opposite of what the instructions tell her.

also, we don't know how she left it. in the correct parking spot, locked up, whatever.... we also don't know if the rental place has zero security, is in a crappy area and has shoddy lighting.

so i don't mean to say it is all the lady's issue or all the rental... in fact that's the opposite... i feel that it's a little bit of everybody's fault... much like everything in the world. i just felt like other than steve, everyone was saying the lady was 100% right and had done everything she could.

[CanuckS2K]

oh yeah, no problem! we'll all have different opinions on things.

but.. she didn't follow the instructions. on the drop off box it said she is still responsible... she is saying she isn't. direct opposite of what the instructions tell her.

also, we don't know how she left it. in the correct parking spot, locked up, whatever.... we also don't know if the rental place has zero security, is in a crappy area and has shoddy lighting.

so i don't mean to say it is all the lady's issue or all the rental... in fact that's the opposite... i feel that it's a little bit of everybody's fault... much like everything in the world. i just felt like other than steve, everyone was saying the lady was 100% right and had done everything she could.

From this news video, she followed all of Enterprise's instructions........parked the car by the front door under a light, armed the car's alarm, locked the doors, and left the keys in the drop box.  What more exactly could she of done to drop off the vehicle on the day it was due back? 

http://news.ca.msn.com/canada/video.aspx

[tooscoops]

that video was a little more clear than the two things i've read.

does seem that she has done all she could. enterprise probably kept themselves on the hook by telling her to return it sunday. wonder if now they'll start saying no drop offs during non-business hours. it still doesn't change that the drop box says "vehicles returned after-hours are the responsibility of the renter until inspected or on the next business day", though...

i would imagine as others have said, a little sign isn't quite going to win a court case... but she probably did sign a bunch of stuff saying something similar that might keep her on the hook. not saying its right or fair... just that you can't always expect fairness to win out over business practices, rules and paperwork. sucks of course... but just sayin.

i would think this will change some of the policies of rental companies... or at least their security.

[wing]

I don't get this at all.  Does Enterprise not have insurance for theft of THEIR property ON THEIR property?  It's not damage, the car was stolen from their lot.  IMO it doesn't matter what any contract says, the keys where in their possession in that box.  Who would be paying for the other 10 cars on the lot if they got stolen? 

They would never win in court.

Oh and the car isn't worth 47k it's a used rental lol

[Snowman]

I dig how social media will pressure these clowns into eating the $47k.

[CanuckS2K]

I don't get this at all.  Does Enterprise not have insurance for theft of THEIR property ON THEIR property?  It's not damage, the car was stolen from their lot.  IMO it doesn't matter what any contract says, the keys where in their possession in that box.  Who would be paying for the other 10 cars on the lot if they got stolen? 

They would never win in court.

Those are pretty much my thoughts as well. 

[CanuckS2K]

I dig how social media will pressure these clowns into eating the $47k.

I love it as well!  They are absolutely getting REAMED on their FB page from people all over the world because of this story.  With social media these days, you can't treat your customer's like sh!t and get away with it. 

[sailor723]

I dig how social media will pressure these clowns into eating the $47k.

I love it as well!  They are absolutely getting REAMED on their FB page from people all over the world because of this story.  With social media these days, you can't treat your customer's like sh!t and get away with it.

Some companies are still too stupid to realize that. The Internet is littered with examples of companies that shot themselves in the foot via social media

[Snowman]

I dig how social media will pressure these clowns into eating the $47k.

I love it as well!  They are absolutely getting REAMED on their FB page from people all over the world because of this story.  With social media these days, you can't treat your customer's like sh!t and get away with it.

Some companies are still too stupid to realoze that. The Internet is littered with examples of companies that shot themselves in the foot via scocial media

I love it, the internet has empowered the pubic to take action against the man 

[dkaz]

I love it, the internet has empowered the pubic to take action against the man 

Finally the pubic region can be good for something.

[tenpenny]

Hair is a wonderful thing, I'm disappointed that the era of airbrushed porn has led to everyone shaving.


Sent from my Vic20 using Java Moose

[my2cents]

I haven't rented a car in years BUT -

I wouldn't return it until there was an employee to sign off.
If I had to return it on a Sunday I would opt for their insurance addon to cover everything.

My question is who had the extra keys made? Was it towed away and the alarm shut off when the front end was hoisted?

Was it an employee? Was it her?

With photoshop - pictures mean nothing.

As far as facebook - which rental company doesn't have a list of complaints online? And who will remember?

Somebody's insurance will cover it one way or the other. Maybe 50/50?

[Autos_Editor]

Mustang was returned to Enterprise by customer and stolen from rental lot

Read More...

[mixmanmash]

If she returned it, she should be off the hook.  Especially if they have the keys.  This is complete BS on Enterprises part.  Otherwise, rental companies should not allow for returns after hours.  They should also consider having more secure lots.

I guess I will avoid Enterprise if this is their business policy.

[Fobroader]

This has already been discussed.....I hope that Enterprise loses millions in business over this.

[sailor723]

I realize that news items pop up on the forum automatically but there's no point in having two threads so if anyone wants to comment......


http://www.autos.ca/forum/index.php/topic,86358.0.html

[ArticSteve]

http://news.ca.msn.com/canada/video.aspx

Based on that top she was wearing, that most useless reporter could have at least asked who she was cruising the black top with.  Fan mail must be pouring in now.   

The $150. service fee is a nice touch. 

And nice job by the cops, calling her.  Put a lot of effort into it.
 

[johngenx]

 

[Fobroader]

http://news.ca.msn.com/canada/video.aspx

Based on that top she was wearing, that most useless reporter could have at least asked who she was cruising the black top with.  Fan mail must be pouring in now.   

The $150. service fee is a nice touch. 

And nice job by the cops, calling her.  Put a lot of effort into it.

What does this have to do with the rental car??

[ArticSteve]

If I had to return it on a Sunday I would opt for their insurance addon to cover everything.

The lady got cheap.  She probably drives an ordinary car at best.  Her rate of insurance will not be enough to cover a Mustang GT plus tax.  If you rent for 2 days why not pay $40. for all perils insurance. 

My question is who had the extra keys made? Was it towed away and the alarm shut off when the front end was hoisted?

Was it an employee? Was it her?


This is the guts of it.  I think the reporters involved should be banned from the business for life.  Could not someone ask about a security camera     The fact that it was stolen seems so incidental to both her and the media.

The only thing that is gonna save this lady is that she is packing a great set.   If it ever gets to court the Judge is gonna take one look at those and say ... case dismissed.