oh yeah, no problem! we'll all have different opinions on things.
but.. she didn't follow the instructions. on the drop off box it said she is still responsible... she is saying she isn't. direct opposite of what the instructions tell her.
also, we don't know how she left it. in the correct parking spot, locked up, whatever.... we also don't know if the rental place has zero security, is in a crappy area and has shoddy lighting.
so i don't mean to say it is all the lady's issue or all the rental... in fact that's the opposite... i feel that it's a little bit of everybody's fault... much like everything in the world. i just felt like other than steve, everyone was saying the lady was 100% right and had done everything she could.