i remember those little cube speakers they used to have for home entertainment systems... i always was amazed at the sound of those little things.
but other than a cd/clock/radio, and maybe some headphones, i've stayed away.
anywho, this lady is tough... i've dealt with enough people who get irate and start complaining in the service department about something and insist it gets fixed... look at this case; it was an issue that was not warranty at all... not a case where you are going to do goodwill to paint a door sill on a car you don't make money on... and she was probably insisting on it being taken care of.
we often get people who just complain until things get done. sometimes though, when nothing can really be done, you throw whatever you can at the wall and see what sticks. signing a new deal gets rid of the paint issue and probably was the only way to get rid of it without her paying any money that day. and as we've discovered on here, soooo many customers only see what they pay up front, and ignore the monthly/bi-weekly increase because it seems minimal. never do they do the math and figure out just how much it actually is costing them.
and again.. they say in the article... she bought the car at that dealership under a year earlier... she therefore has just as much buying experience as many canadians. culture, gender, language... no they shouldn't be taken advantage of, but stupidity, naivete, ingnorance... have at 'er. maybe it will help get rid of those mentalities and make you realize there won't always be someone around to get you out of the mess you created.