Not exactly the right thread, but close enough. Didn't want to create a new thread.
My father in law has a 2017 Ford Escape Titanium. We went to their house Tuesday for supper. Noticed it wasn't in the driveway, he said he dropped it off for service at 8am. For an oil change, and has an issue that when the car comes to a stop, the engine shuts off, but doesn't restart automatically, he has to push the button. He hasn't received an update all day, calls the dealership after supper, they are closed! They kept the vehicle the whole day with no updates.
He went to the dealership Wednesday morning, and they were still working on a fix. So they gave him a Chevrolet Cruze (yeah that's right from Ford dealership) as a loaner vehicle. Near the end of the day, they called him, stating they still need the vehicle. He went back, and asked for a more equivalent loaner vehicle. Don't know what that is yet.
All I can say is what a bunch of morons. This is their 3rd Escape from the same dealership. They also have an F-150 from the same dealer. Not sure if their vans were from there. But at least 4 vehicles purchased and serviced at this dealership, and this is the treatment he gets.
The dealership should have loaned him an Edge, try to impress them with that, something they will want for next vehicle purchase...
On the flip side, my neighbor does all the service himself. But his wife's Equinox had a recall. They were out of Equinoxes to loan her, gave her a 2016 Cadillac SRX for 2 days. So a guy that bought one used vehicle at a dealership, and does no service there, gets a nice loaner...
I will update, as I may visit them to watch the Canada WJC gold game there.