About 18 months ago the power steering boost on my Escape Hybrid failed without warning. It hasn't done this since, but research revealed this was a known problem with Escapes. The responsible thing to do was have it repaired. My mechanic, in consultation with Ford, determined the correct repair was to replace the steering column, and this was done by my mechanic. At considerable expense. Ford advised to keep the invoice in case there was a recall.
Ford recently announced a recall for this problem. I called the dealership. They advised me to call Ford Canada. Ford Canada confirmed what I already knew: that there were three versions of this problem, and depending on the symptoms the solutions were to update software, replace a sensor module, or replace the steering column. They advised me to take my invoice to the dealership. The dealership would need to inspect the repair to ensure it was done properly and would go from there. I scheduled an appointment at XX Ford, who advised to allow 90 minutes for the service.
The appointment was this morning. The service representative immediately based his response on two themes. One was that although he had notice of the recall, he didn't have diagnostic and repair procedures yet. His other theme was that replacing the steering column was an excessive repair (despite this being done on Ford's advice to begin with, using a column bought from them, and despite him claiming a lack of diagnostic or repair information). He then had a conversation with the service manager, which didn't change the situation. He advised me to await the dealership getting more information from Ford.
I'm less than impressed by Ford's inconsistencies and wasting my morning.
