My local Chapters closed about 2 years ago. I had told them a few times that unless they had a price matching policy with their own website, they would go the way of the dodo. Oh, well...
I understand it is expensive to run a brick and mortar store and compete with online outlets, but at the same time they don't have to ship one book at a time like the online stores do, so there still got to be room for markup. I wouldn't even mind to pay 10-15% over the online price but not 30-50% they were asking.
It will be a sad day to see the last big box book store close although it is coming, just like with CD sales, photo film and use of "regular" letters.