Well, after two weeks, I'm sending this sucker back. Lenovo sent a crap product, and their way of dealing with the situation has gotten a big fat F from me. I'm heading back to Apples.
A little red flag raised in my head when the machine came in the wrong case. Not that I mind having my Y710 be in a blue Y730 case instead of a satin black Y710 case, but it didn't exactly inspire confidence in their quality control.
The next thing I realized was that it had the wrong hard drive. It was supposed to have one 250 GB hard drive and one empty slot for another hot-swappable drive. In fact, it came with a 180 GB hard drive and a second 30 GB hard drive in the hot-swappable slot. Since I had been planning on putting in a second hard drive, the difference between a 250 GB main drive and a 180 GB main drive is a big deal, certainly not made up for by the 30 GB second drive.
Then the DVD-ROM drive problems began. The door wouldn't open and the tray wouldn't spit out half the time. You could hear it trying to open up, but some catch somewhere wouldn't release. Sometimes, I'd just have to try a few times to make it release. Occasionally, I would have to reboot. This has probably happened a dozen times in two weeks.
Then the video problems began. First, it would randomly change screen resolutions on me. Then, last night, it would just display snow for a second or so, but then it would recover and tell me that the video driver had failed but had recovered.
So what did Lenovo do in response? So far, they're only willing to take back the machine in return for a 15% restocking fee. As for the hard drive, DVD-ROM, and screen problems, they apparently don't think that that's bad enough to reduce the restocking fee, and they want a chance to "fix it." Fix the hard drive? It's the wrong hard drive! If you ordered a Mazda3 2.3 and got a Mazda3 2.0, would you need to "give the mechanic a chance to fix it" before returning it as nonconforming? (I understand their point on the DVD-ROM and video problems, though).
And to add insult to injury, they're not just making me pay a 15% restocking fee on my computer, they're making me pay a 15% restocking fee on the extended warranty I had purchased. Come on, a-holes, you don't have to inspect and restock an extended warranty. It's only a $30 difference, not worth spending hours fighting about, but it's a slap in the face.
PS--Vista is awful. Just dreadful. Not only is it positively medieval compared to OSX, but it's a definite step backward from Windows XP (not to mention a resource hog).