Toyota and Ford tied for leading in the most segments on Strategic Vision’s Total Quality Index™ (TQI), leading with three vehicles each. Toyota lead with its Yaris, 4Runner and Sequoia while Ford lead with the Edge, Mustang Convertible and F-250/350.
The Total Quality Index™ is the premier measure of new vehicle owner satisfaction. It asks buyers to rate all aspects of the ownership experience, from buying and owning to performance and driving. It is much more than simply counting problems.
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IMO, it doesn't tell me anything worth while. A dealer willing to drop the price of the car will get more brownie points than a dealer who is a bit more firm on the price, changes the outcome of the survey, regardless of the quality of the car.