Sometimes I wonder if it is just that policies are not communicated or overlap and cause confusion.
Before Christmas I was at Petsmart buying my regular supplies for my two cats (litter, food, treats), probably about $50 worth of stuff.
We went to purchase a feeder-gold fish. I had my twin 4 year olds with me, and we have done this before. The feeders usually live for about 6-9 months and then we get another (this would have been our 3rd).
The girl at the fish counter asks if we have a filtered tank, I say no, we have a fish bowl. "I am sorry sir, we can not sell you this fish, gold fish need a filter to live a healthy life".
It is a feeder fish, bread to be fed to some other larger fish. It costs (if I remember correctly) $0.27!!!!
So I ask for a manager. (my boys are upset at this point). Manager comes over, tells me the same story. Something about people returning feeder fish because they die within the 30 day warranty period.
So, I hand her all the stuff I had in my hands, I remind her that I have been shopping there for years, and will not return unless they sell me the $0.27 fish.
She said no.
We went to Pet-Valu. That is now our regular store, and yes, they sell us feeder fish.