Update:
So ~33 months and 66,000kms and the first issues appear. The mobile tech came at home to have a look
1) SRS error comes on intermittently: Known issue: The SRS and the seat heaters circuits are close and causes the error. The fix is to put a sleeve around the circuits (shouldn't it be wires?). Well anyway
2) Hear creaking noises while driving specially at low speeds: Again known issue: Looks like the tie rod ball joint area was greased improperly from the factory. Will need to be replaced or greased
All the work will be covered under warranty. A service appt will be setup which will appear in the app and i can keep the date or change/reschedule from the app itself.
So TESLA had a parts shortage I got my car serviced yesterday. Here is my first time ever service experience. Once again it was unlike the traditional dealer service experience (as Tesla owns them instead of dealers). The decision on if it was good or bad is up to you
1) They seem to have fixed all the issues correctly. I say seems because the SRS issue was intermittent so it may come back. Hasn't come back yet.
2) The service location is not as big or spread out as traditional dealers. Since it is service only there are no elaborate sales floors, no huge glass windows, no huge signs on the exterior walls. it is quietly tucked in an industrial area. Say probably 1/4th the size of a traditional dealer. Very basic area to sit in but free Wi-Fi. I didn't remember seeing a children's play area for example.
3) Since they don't encourage too many walk in's there was no lineup to see the service advisor. We discussed the work that was going to be covered. He asked me if I would like to stay or go home. I asked for a loaner (hoping to get an S lol) but he said that loaners are not handed out for same-day service. Anyway, I said I will go home and they sent me a link to a uber voucher in the Tesla app. I could use this to go back home and return to the service center when the car was fixed. The voucher expired by the end of the day.
4) I handed over the key fob to the SA and he told me that he could track the progress of the repair on the app. Since all my work was covered under warranty, I did not need to approve any estimate (which is also done on the app)
5) I took uber home (no need to wait for drop-off shuttle) which I liked a lot.
6) In less than 2 hours I got a notification in the app that the car is ready and I can pick it up using my phone key and the keyfob they had was left in the dash.
7) Later in the evening I took Uber and picked up the car. Since there was no payment to be made, I didn't enter the service center. They also have your credit card information on file which is used for supercharging so they may process that online too (not so sure)
8 ) Invoices (0$) and a summary of the work completed appeared on the app.
9) My overall time spent on the service (except the Uber travel time) was less than 5 minutes.
