I don't think there is any doubt C&D is milking their misfortune for all it's worth in the name of clickbait. C&D knows this will be linked to just about every auto publication, forum, and blog websites in existence. Did they embellish the experience to widen the exposure?
Certainly, the writing style is very dramatic.
That said, as others have stated, C&D's experience is not acceptable in modern times for a premium vehicle. It looks like the QV is an expensive play toy to accompany other vehicles owned by those with the financial means.